Returns & Exchanges
Here at Coral & Calypso, we believe in creating a shopping experience that's fun and hassle-free. We understand that sometimes things don't go as planned, but we don't want the dread of online shopping returns to stop you from being confident in shopping with us. If we don't meet your expectations at any point in your shopping experience, we will make it right.
What items are NOT eligible for returns?
- Any discounted, clearance, promotional, or sale items
- Any worn or used items
- Any items without original tags
- Any items with odors, stains, etc
- Bikini bottoms missing the sanitary liner
- Earrings that have been worn or not in the original packaging
- Open/unsealed cosmetic items such as lip balm
How do I make a return? (United States only)
At this time, we do not include a return shipping label in our packages (we are currently working on improving this!). If you need to make a return, we ask that you first contact us to notify us of your intent to start the return process. We also would love to hear your feedback on your shopping experience and the item(s) you received. You can contact us using this form, email us at hello@coralandcalypso.com, or call/text us at 972-741-3156.
Once we have heard from you, we ask that the return item(s) be shipped back to us at the following address using your preferred local shipping service:
If possible, please make sure to share with us the tracking number for the return package.
Once we have received your return, we will process the items and, once the return has been accepted, we will refund the cost of the item(s) and any applicable shipping and taxes using the original payment method (credit card, PayPal, etc). If you are only returning a portion of your order, the original shipping cost ($7.95) will not be refunded. At this time, return shipping cost is non-refundable.
How do I make an exchange?
Exchanges work similarly to returns. Please follow the above instructions. When you contact us, please make sure to tell us what item(s) you want to exchange for so we can pull those from inventory and reserve them for you. Once we have received the return item(s), we will ship the new item(s) out to you at no additional charge.
