OluKai Pehuea Sneaker (Trench Blue)

In the United States, Coral & Calypso utilizes the shipping services provided by the USPS (United States Postal Service). On rare occasions we will utilize UPS (United Parcel Service) if we have an oversized package.

Dispatch:

Orders placed on Monday through Friday are packaged and sent to our local USPS post office the next day (unless we can get them out the day you placed your order, which we try very hard to do). Saturday orders placed after 12:00 PM noon can be expected to be dispatched the following Monday unless there is a holiday then they will be picked up on Tuesday.

Domestic:

All USA orders ship for a flat-rate of $7.95 using the United States Postal Service. Orders usually take anywhere from 5-8 business days to arrive. This time varies due to multiple factors like distance to travel, world events, or holidays.

Service Disruptions:

Please note, our shipping schedule could be disrupted at any time. We are a family operated business and we try to dispatch orders as quickly as possible, but personal events may throw a wrench into our operations. If such an event occurs, there will be a notice at the top of our website. We hand wrap and package each order that we send out with love and care. Most of our items are sent directly from us in Rockwall, Texas and we are at the mercy of our local post office. If you have any questions, please contact us!

International - IMPORTANT - PLEASE READ

**ON 7/19/20, WE TEMPORARILY DISCONTINUED WORLDWIDE INTERNATIONAL SHIPPING DUE TO THE PANDEMIC**

**ON 7/25/22, WE OPENED UP INTERNATIONAL SHIPPING TO CANADA AND MEXICO.

**ON 8/17/22, WE OPENED UP INTERNATIONAL SHIPPING TO CENTRAL AMERICA. WE WILL RE-EVALUATE THIS AND HOPEFULLY WE WILL BE ABLE TO OPEN UP MORE INTERNATIONAL COUNTRIES AT A LATER DATE**

**ON 6/23/23, WE OPENED UP INTERNATIONAL SHIPPING WORLDWIDE**

"We absolutely love our international customers and we are deeply sorry for any inconvenience this may have caused. We made this decision because WE couldn't 100% guarantee the delivery of your package then and we still can't 100% guarantee delivery now. However, if you want to send an order either for yourself or to someone else in the United States we can gladly help you out with that and they can decide if they can pass it on for you. You can also place an order and have it directly shipped to yourself, but please take note that we will NOT be able to refund your order if the shipment does not make it to you. If we ever feel we can 100% guarantee that again we will let you know. Again, please accept our apologies for these strict procedures!

Coral & Calypso offers a $25.00 international flat rate shipping charge using USPS (United States Postal Service). Orders usually take 7-14 business days to arrive, but could take anywhere up to 4 weeks depending on the speed of your local mail service. This time also varies due to multiple factors like distance to travel, world events, or holidays. We are at the mercy of our own local USPS service and the international services as well. If you need more information regarding our International Shipping, please contact us.

Here at Coral & Calypso, we believe in creating a shopping experience that's fun and hassle-free. We understand that sometimes things don't go as planned, but we don't want the dread of online shopping returns to stop you from being confident in shopping with us. If we don't meet your expectations at any point in your shopping experience, we will make it right.

What items are NOT eligible for returns?

• Any discounted, clearance, promotional, or sale items
• Any worn or used items
• Any items without original tags
• Any items with odors, stains, etc
• Bikini bottoms missing the sanitary liner
• Earrings that have been worn or not in the original packaging
• Open/unsealed cosmetic items such as lip balm

How do I make a return? (United States only)

At this time, we do not include a return shipping label in our packages (we are currently working on improving this!). If you need to make a return, we ask that you first contact us to notify us of your intent to start the return process. We also would love to hear your feedback on your shopping experience and the item(s) you received. You can contact us using this form, email us at hello@coralandcalypso.com, or call/text us at 972-741-3156.

Once we have heard from you, we ask that the return item(s) be shipped back to us at the following address using your preferred local shipping service:

If possible, please make sure to share with us the tracking number for the return package.

Once we have received your return, we will process the items and, once the return has been accepted, we will refund the cost of the item(s) and any applicable shipping and taxes using the original payment method (credit card, PayPal, etc). If you are only returning a portion of your order, the original shipping cost ($7.95) will not be refunded. At this time, return shipping cost is non-refundable.

How do I make an exchange?

Exchanges work similarly to returns. Please follow the above instructions. When you contact us, please make sure to tell us what item(s) you want to exchange for so we can pull those from inventory and reserve them for you. Once we have received the return item(s), we will ship the new item(s) out to you at no additional charge.

If you have any further questions or concerns regarding making a return or exchange, please don't hesitate to contact us or fill out and submit the form below.